Privacy policy

Factorybrands operates this store and website, including all information, content, features, tools, products, and services related thereto, to provide you (our customer) with a personalized shopping experience (hereinafter referred to as the “Service”).

Factorybrands is powered by Shopify, which enables us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, purchase, or otherwise engage with the Service, or otherwise interact with us.

In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “Personal Information,” we mean information that can identify you or another person, or information that is reasonably associated with you or another person. Personal Information does not include information that is collected anonymously or de-identified.

Depending on your use of the Service, your country or region of residence, and applicable laws, we may collect or process the following categories of personal information:

Contact Details

  • Name

  • Address

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Financial Information

  • Credit or debit card details

  • Payment method and authorization information

  • Financial account information

  • Transaction and payment details

Account Information

  • Username and password

  • Security questions

  • Preferences and general settings

Transaction Information

  • Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled

  • Transaction history

Contact Records

  • Information you provide when contacting customer support or submitting inquiries

Device Information

  • Device type

  • Browser information

  • IP address

  • Network connection and unique identifiers

Usage Information

  • How and when you browse or use the Service

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information

  • Automatically through the Service, including cookies and similar technologies

  • From our service providers who process information on our behalf

  • From partners or other third parties, as permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Service

  • Fulfilling contracts with you

  • Processing payments and orders

  • Shipping products and coordinating deliveries

  • Managing your account

  • Handling returns and exchanges

  • Posting and managing reviews

  • Remembering preferences and interests

  • Personalizing your shopping experience and product recommendations

Marketing and Advertising

  • Sending promotional communications via email, SMS, or mail

  • Displaying personalized advertisements on our website or third-party platforms

  • Promoting products based on your activity and purchase history

Security and Fraud Prevention

  • Verifying accounts

  • Ensuring secure transactions

  • Detecting and preventing fraud or illegal activity

  • Maintaining platform and user safety

You are responsible for maintaining the confidentiality of your account credentials. Please do not share your login information with anyone.

Communication

  • Providing customer support

  • Responding to inquiries

  • Maintaining our business relationship

Legal Obligations

  • Complying with laws and regulations

  • Responding to legal requests or investigations

  • Enforcing our terms and policies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify, service providers, and vendors who assist with operations such as payment processing, shipping, analytics, customer support, and cloud storage

  • To business and marketing partners for advertising and promotional purposes

  • When you direct or consent to disclosure (e.g., delivery services or social media integrations)

  • Within affiliated companies or corporate groups

  • During business transactions such as mergers, acquisitions, or bankruptcies

  • To comply with legal obligations or protect rights, safety, and property

Connection with Shopify

This Service is hosted by Shopify. Shopify collects and processes personal information related to your access and use of the Service to help provide and improve the platform.

Your information may be transferred to Shopify and third parties located outside your country. Shopify may also combine data from your interactions with other merchants to provide enhanced services.

For more details, please review Shopify’s Privacy Policy for Consumers and privacy portal:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review their policies before providing any personal information.

Children’s Data

This Service is not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to request deletion.

We do not knowingly sell or share personal information of minors under the age of 16.

Information Security and Retention

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted over the internet may not be fully secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request data portability

  • Opt out of marketing communications

You can unsubscribe from promotional emails at any time. Transactional or account-related emails may still be sent.

To exercise your rights, contact us using the details below. We may verify your identity as required by law.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be stored or processed outside your country. Where required, we use approved safeguards such as standard contractual clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@hadashli.com