Refund policy

We have a 15-day return policy, which means you can request a return within 15 days of receiving the item.

Returns are subject to conditions: the item must be in the same condition as when it was received, with no signs of use, with labels, and in its original packaging. You must also provide a receipt or proof of purchase.

To start the return process, you can contact us at support@hadashli.com.

If we accept the return, we will send you a return shipping label with instructions on how and where to send the package. We do not accept items returned without prior notice.

For any questions related to returns, please contact us at any time at support@hadashli.com..

Damage and Issues

Please inspect your order upon receipt. If any items are damaged, defective, or incorrect, please contact us immediately so we can investigate and correct the problem.

Exceptions/Non-Returnable Items

Certain types of items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized products), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item and purchase a new item separately after the return is received.

14-day cooling-off period in the European Union

Notwithstanding the above, if the goods were shipped to the European Union, you have the right to cancel your order or return it within 7 days without giving any reason. As stated above, your item must be in the same condition as when it was received, unused, with labels and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

Once we have received and inspected your returned items, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may also need time to process and post the refund.

If you have not received your refund within 15 business days after we have approved your return, please contact us at support@hadashli.com..